Terms & Conditions

Payment

All amounts on the website include VAT. 

The website uses the following currencies for pricing:
The Czech Crown (CZK), Euro (EUR)

As standard the website currency is in Euro (EUR)

Fine Furs uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other third parties. Fine Furs’s own website also uses encryption with SSL protocol.

Shipping policy

The estimated delivery time of stock items is 3-5 working days. Please notice that the delivery time is estimated.

Pre-order orders will be shipped after the day accordance to the given date under the product.  

Fine Furs send packages with the following: GLS, DHL, DPD, UPS, Zasilkovna. 

We're not responsible for any extra costs because of customs for countries out of EU, our delays because of customs. By ordering to countries outside EU you accept to pay for the local VAT / customs and fees.

You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.

Return/Refund

We refund money back, and you have 14 days to return the order from when you received it. You are responsible for the return cost.

To be eligible for a return / exchange your item must be unused and unworn and in the same condition that you received it with all tags still attached. 

How to return:

• Send a package to our address in Czech republic 
• Attach a note with your name + order number and if any wish for exchange to new size + color within in the return package
• As soon as you have sent the package, you need to e-mail the Track & trace number to: info@finefurs.cz and write the delivery company used
• Always save your receive from your used delivery company of your return

All returned items has to be delivered back unused with original tags, unopened hang tags, no signs of use (perfume, etc.). Otherwise the items will be considered used and a refund will not be possible. We can’t locate or accept any other return ways than described above, you are therefor responsible for returning in the right way.

You are responsible for that the items is packed saved so the items don't take damaged under shipping, and is responsible for the package until we receive it. Therefore it's you as a customer who is responsible for the package, and always keep your receipt from the shipping. To deny or not pick up the package will not be accepted as return as long as there hasn't been any informed wish of return to our customer e-mail. 

You are responsible for your return until it reach us and any delay or error will be considered as a part of 14 days of return right.

Any return that is not accepted will be returned back to you.

If you want to return money back, you will receive the money within 14 days. 

Custom Items

Custom products can take up to 4 weeks to make and be delivered to the recipient.

All custom items are 100% non-refundable and non-exchangeable.

For custom items a non-cancellation policy is applicable immediately after purchase.

General

If you should receive an item with an error our received a wrong item, 
should this be informed to: info@finefurs.cz within 14 days.
As for wrong received items the return/exchange of your received item should happen within reasonable time (1 month). // Styles on sale or in regards to below sale periods can't be refunded. 

Fine Furs s.r.o.
VAT: CZ09435107